At Payclusive, we are committed to providing you with a seamless digital transaction experience. This Refund Policy outlines the terms and conditions regarding refunds for services provided through our platform.
As a digital service provider, most of our products are intangible and delivered instantly. Therefore, we generally do not offer refunds for digital products once the transaction is completed. This includes but is not limited to game credits, mobile top-ups, and digital vouchers.
We may consider refund requests in the following circumstances:
If you believe you are eligible for a refund under the exceptions outlined above, please contact our customer support team with the following information:
Refund requests are reviewed on a case-by-case basis. If approved, refunds will be processed back to the original payment method within 5-10 business days. The time it takes for the refunded amount to appear in your account may vary depending on your payment provider.
Certain items and services are explicitly non-refundable, including but not limited to:
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any such changes constitutes your acceptance of the new Refund Policy.
If you have any questions about our Refund Policy, please contact us at [email protected].