Frequently Asked Questions

Payclusive is a digital payment platform that allows you to top up game credits, mobile pulsa/data, and purchase digital vouchers from various online platforms. Our service is designed to provide a fast, secure, and convenient way to manage your digital transactions.

You can create an account by downloading our mobile app from the Play Store and following the registration process. You'll need to provide your mobile number or email address and complete the verification process.

Yes, we take your privacy seriously. We use industry-standard encryption to protect your personal information and never share your data with third parties without your consent. Please review our Privacy Policy for more details.

Most transactions are processed instantly! You should receive your game credits, pulsa/data, or voucher code within seconds of successful payment confirmation. In rare cases, some transactions may take up to a few minutes.

We accept various payment methods including bank transfers (Virtual Accounts), credit/debit cards, and popular e-wallets. The available payment methods may vary depending on the type of transaction.

If your transaction fails but your payment was deducted, please contact our customer support immediately with your transaction ID and details. We will investigate the issue and either complete your transaction or process a refund if necessary.

Once a transaction is successfully processed, it cannot be canceled as the digital goods are delivered instantly. Please ensure all details are correct before confirming your transaction.

To secure your account, we recommend enabling two-factor authentication (2FA), using a strong password, and never sharing your login credentials. Also, always log out when using shared devices.

If you suspect unauthorized access, change your password immediately and contact our customer support team. We recommend reviewing your transaction history regularly to monitor for any suspicious activity.

We do not store your full card details on our servers. We partner with secure, licensed payment gateways that handle and store your payment information according to PCI DSS standards.

You earn points for every successful transaction based on your plan level. Points can be accumulated and redeemed for discounts on future purchases or special items in our rewards catalog. The exact earning rate depends on your subscription plan.

As a digital service provider, most of our products are intangible and delivered instantly, so we generally do not offer refunds. However, we may consider refund requests in specific circumstances such as technical errors during the transaction process. Please review our detailed Refund Policy for more information.

Try restarting the app or your device. Ensure you have the latest version of the app installed. If the problem persists, please contact our customer support team with details about the issue, including your device type and app version.

First, check your email (including spam folder) for the voucher code. If you still can't find it, contact our customer support with your transaction ID and we will assist you immediately.

You can update the app through the Play Store. Open the Play Store, search for Payclusive, and tap 'Update' if an update is available.